Question 1

What about food?

Accepted Answer

You can order food through us (recommended), you can still bring your own items as you see fit. The foods that are not allowed include anything that is not school safe, no nuts, no ice cream or ice cream cake, no open drinks, no popcorn, no gravies,no cheetos, and no foods that can make a mess. Cake, Pizza, Veggie Platter, Fruit Platter are all good. Deliveries to the facility are permitted for anyone who has booked an event.

Question 2

What is Funzilla Fair Play Promise?

Accepted Answer

You do not need an accurate guest count when making a booking. The online booking tool is provide you with the worst case estimate for the cost. At the time of the booking, you can put in an expected number. You will be charged for the number of guests that actually show up at the event beyond what the base package includes.

Question 3

Do I add toddlers and Youths to my booking?

Accepted Answer

Only if you are over the base package capacity. Toddlers and Youths are considered kids in our booking system until you reach base package limit.

Question 4

Do kids under 1yr count?

Accepted Answer

No. 0-1yr old kids do not count towards the party count.

Question 5

How do I know a date and time is available?

Accepted Answer

Please click on Book Now and follow the steps. It will show you what is available.

Question 6

I see there is a 5:30pm-7:30pm timeslot but you close earlier?

Accepted Answer

The hours of operation are for Walk-In/Drop-In customers.

Question 7

Can I come early to setup?

Accepted Answer

Absolutely. You can come 15min early to setup (No Earlier). Our staff can help you bring stuff into the facility and help set you up in the party room. If you need more setup time we recommend that you book two party slots back to back to avoid disappointment.

Question 8

What is Stay and Play Policy?

Accepted Answer

At the moment, there is no time limit for guests. You have the party room for 2 hours afterwards we need the room to prepare for the next party but your guests can leave at their convenience. The only exception is if we have a private event after your party or we are exceeding the facility capacity. Please Note: We are not responsible for informing you about an early closure.

Question 9

Do adults need socks and waiver?

Accepted Answer

Yes and Yes.

Question 10

Is the desposit refundable?

Accepted Answer

No. It is not.

Question 11

Can my party be cancelled by Funzilla?

Accepted Answer

Yes. If there is a guest (Adult or Child) that is unruly and disrespectful towards the facility or staff, your party maybe cancelled without a refund.

THE SPOT FOR BIRTHDAY PARTIES!

Party Rooms

RUMBLE & THUNDER

Open Space

ECHO

Full Facility

Full Facility Rentals

GREAT PARTIES DESERVE GREAT FOOD!

Party Pizza

Crispy Fries

Party Platters

NIagara Birthday Party FAQs